The fine print, in plain English.

01 — Processing time

Orders are picked, packed and dispatched within 1–2 business days. During peak periods (Black Friday, holidays) processing can take up to 3 business days. You'll receive a confirmation email the moment your order ships, including a tracking link.

02 — Delivery times and costs

Standard delivery takes 5–10 business days to most destinations and is free on orders over $60. Orders under $60 ship for a flat $4.95. Expedited options, where available, are shown at checkout.

03 — Tracking your order

Once dispatched, your tracking link can take up to 48 hours to show movement — this is normal while the carrier scans your parcel. You can check live status anytime on the Track Order page.

04 — Delays and lost parcels

Carriers occasionally experience delays outside our control. If your order hasn't arrived within the estimated window plus 5 business days, contact us and we'll open an investigation with the carrier and, if needed, reship or refund your order.

05 — Customs and import fees

International orders may be subject to import duties set by your country. These fees are charged by your local customs authority and are not included in the price at checkout.